FAQ - Frequently Asked Questions for Shopping at Service Caster Corporation
View ourService Caster Corporation was incorporated on 11/30/1993 and has become one of the largest caster and wheel companies in North America.
Your satisfaction in shopping for casters and wheels, and the ordering process is our top priority at Service Caster Corporation.
Shopping FAQ
Q: Can I order online using a shopping cart?
A: Not currently, our on-site sales representatives take pleasure in assisting you and taking orders.
Q: What if I am unsure of the caster or wheel I need?
A: Service Caster sales representatives and sales coordinators have over 100 years’ experience in the industry, using that knowledge to aid in choosing the right product for you.
Q: Where does my call go when I place an order?
A: Your call arrives here at the physical location of Service Caster Corporation. We think you are too important to out-source.
Q: How do I pay for my order?
A: Payment information is taken by your assisting sales representative after verifying the caster or wheel selection is accurate.
Q What payment methods are accepted?
A: We accept major credit cards, Paypal, and business purchase orders. Payment by check or money order, shipment held until payment received. (Credit Card information is entered into an encrypted, PCI-compliant server as per federal regulations.)
Q How do I know when my order has been shipped?
A: You will receive an email notification containing all shipping information, including tracking number.
Q: Is my information given to any parties beyond Service Caster Corporation and the credit card processing gateway?
A: No, Service Caster does not give your information to any party not involved in the purchasing process.
For assistance in choosing a caster or wheel and to place an order
Please call 1-800-215-8220 to speak with a live sales representative or email info@servicecaster.com.
